Authentication of identity (KYC)

How do I complete the KYC verification?
To complete the KYC, follow the steps listed below. 1- Sign in to your account and select wallet. 2- Click the setting icon inside the wallet. 3- Sele...
Mon, 27 Feb, 2023 at 4:04 PM
Which documents are required for verification?
You would need the following documents: For Indian users: 1 ID proof either Passport or Aadhar Card For Non-Indian users: 1 National ID proof
Mon, 27 Feb, 2023 at 4:05 PM
How long does the system take to update the status to successful or failed, if the verification goes in pending status?
The status is updated instantly. However, if there is any problem with the status contact the support team at with the specifics of the ma...
Sun, 25 Sep, 2022 at 2:12 AM
If the verification is failed and the user is blacklisted by the system, is there is a way to manually re-verify it?
Unfortunately, KYC cannot be completed manually. If your KYC is unsuccessful(failed, blacklisted, blocked, or under review), you must submit a ticket to sup...
Mon, 27 Feb, 2023 at 4:06 PM
Can I use the same documents (KYC) to verify multiple accounts?
No, the same documents(KYC) cannot be used to verify more than one account (multiple accounts). We have one account one document policy.
Mon, 26 Dec, 2022 at 1:14 PM
Is it possible to verify my account without a phone number?
No, you need a phone number in order to validate your account.
Sun, 25 Sep, 2022 at 2:23 AM
If a technical issue prevents the verification from succeeding and the message is not displayed of the reason for failure, what to do?
Contact the support team at with the specifics of the issue and a screenshot or video. 
Sun, 25 Sep, 2022 at 2:24 AM