Rario
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Knowledge base
Introduction to Rario
Introduction to Rario
5
What is Rario?
Why is Rario special?
What are Moments & Player Cards?
What are Rario Digital Player Cards?
What are Moment Cards?
Getting started with Rario
Account Related
7
How to create an account at Rario?
Changing account details
What payment methods does Rario accept?
How to Access Transaction History?
How can I invite friends to Rario?
View all 7
Rario Packs/Picks
Packs/Picks
10
What is a Pack?
What are Rario Picks?
How do we purchase Packs?
What types of packs are available?
Can I access the pack before it’s released?
View all 10
Orders and refunds
Your order
10
Tracking your order
What is the service fee for all of Rario's sales?
Is it possible to cancel an order after it has been placed?
The transaction failed during the purchase/ordering process.
How long does it take for the pack to be updated in the account after a purchase?
View all 10
Marketplace
Marketplace
8
What is Marketplace?
What's the step to sell my moments/cards?
What is Marketplace Fees?
What if the Marketplace Listing Errors are present?
Can I make changes after listing the card in marketplace?
View all 8
Wallet & Authentication of identity (KYC)
Authentication of identity (KYC)
7
How do I complete the KYC verification?
Which documents are required for verification?
How long does the system take to update the status to successful or failed, if the verification goes in pending status?
If the verification is failed and the user is blacklisted by the system, is there is a way to manually re-verify it?
Can I use the same documents (KYC) to verify multiple accounts?
View all 7
Wallet
4
What is the purpose of a wallet, and why do I require one?
How to create/connect a wallet to my account?
Where can I get the transaction details in my wallet?
What if My Wallet isn't accessible? How can I get it unlocked?
Introduction to CricRush
CricRush Related Inquiry
10
What are CricRush digital collectibles?
What will be in your first drop?
Are CricRush collectibles Digital Player Cards or Cryptocurrency?
How do you buy them?
What is the utility of CricRush?
View all 10
Deposits & Withdrawals
Deposit
6
How do I add or deposit funds in my wallet?
Is there a service fee for deposits made in wallet with credit or debit cards?
Can I fund my account with more than one credit/debit card?
How can I add money via UPI?
Can I fund my account wallet using a friend's or family member's credit or debit card?
View all 6
Withdrawal
9
When can I take money out of my wallet?
What would be the fees for a wallet withdrawal?
How do I withdraw funds out of my wallet?
How long will it take for the money to be deposited to users account when they withdraw it?
How can I add my bank account for transfer/deposit?
View all 9
General
Others
7
What happens if the website is down due to maintenance or if other parts of the Marketplace are unavailable?
What is Digital Player Cards and Blockchain?
Who are the Partner Boards & Leagues of Rario?
Who are the Player Ambassadors of Rario?
What is Rario Club?
View all 7
Game Basic Information
Game Basic Information
8
Where on your website can I play the game?
What do I need to play the game?
How to play the game?
How would the winner be decided?
Can I use the player cards in every game?
View all 8
Coupons
0
Information collected
Privacy policy
1
Do you have AUDIT credentials, or are you attempting to AUDIT your project in order to make it more secure and reliable?
Opt-out policy
0
Help Desk Software
by Freshdesk Support Desk
